DERMAWAVE PRO 2025
Refund & Returns Policy
We are proud to offer a 90-day satisfaction guarantee to all customers who purchase their DermaWave® device directly from our official UK website. This extended guarantee applies only if the device has been used correctly and consistently, as outlined in the official user manual.
To qualify for the satisfaction guarantee and be eligible for a refund, you must:
✔ Use the DermaWave® device daily for 10 minutes, as specified in the user manual.
✔ Follow all usage instructions carefully, using the device consistently and correctly to allow results to take effect.
✔ Provide clear video evidence showing correct and continuous use of the device for a minimum of 30 consecutive days.
If, after 90 days of consistent daily use, you are not satisfied with the results, you may request a full refund – but only after providing valid video evidence. The required videos must include:
Daily video entries showing the device being used correctly, according to the manual.
Footage of the product being applied to targeted areas (wrinkles, fine lines, pigmentation, skin laxity, etc.) over time.
All video evidence must be submitted via our official UK support channels:
📲 WhatsApp: +44 7874 404655
📧 Email: [email protected]
Each video must clearly show the product being used and include visible date/time stamps or consistent proof of daily usage.
❌ If video evidence is not provided, your refund request will not be processed.
DermaWave® delivers visible results only when used correctly and consistently. Lack of results may occur if the device is used irregularly or incorrectly. Daily use, as outlined in the user manual, is essential to achieve real improvements in wrinkles, fine lines, skin firmness, and overall skin appearance.
This refund and return policy does not apply in the following cases:
❌ The product was not used according to the instructions.
❌ The device was not used daily as required.
❌ Video evidence was not provided as proof of correct usage.
Once we receive and review your videos, and it is confirmed that all instructions were followed accurately without achieving the expected results, we will issue a full refund for the product, in line with our satisfaction policy.
To benefit from our 90-day satisfaction guarantee, you must follow all usage instructions exactly as described. We are confident that, with proper use, DermaWave® will deliver a truly transformative skincare experience.
If you have any questions, our customer support team in the UK is always here to assist you.